Resume

Creating a resume can be a daunting task: it’s your first opportunity to make a good impression on a potential employer. You need a resume that clearly outlines your experience and skills and has a clean, professional and polished format. A clear, well-organized resume can be the difference between getting an interview or hearing nothing at all.

Where should you start? Rather than spending hours laboring over the format and style of your resume, consider using one of the many professionally-designed resume templates available for Microsoft Word. Using a template gives you a great starting point, so you first can concentrate on writing concise, clear content. Then you can work on modifying the resume template to give it an appearance that suits your needs.

When you install Microsoft Word, three standard resume templates are installed on your computer: Contemporary, Elegant and Professional. To use one of these resume templates, complete the following steps:

Resume is your first opportunity to make a good impression on employer.your resume should clearly outlines your experience,skills,education and has a clean,professional and polish format.A clear well-organized resume can get you an interview.

Where should you start ? Rather then spending hours over the format and style of your resume , you should consider using one of the many professional-designed resume templates available for Microsoft Word. Resume teamplate always gives you a starting point,so you can first concentrate on writing concise,clear content. Then you can work on modifying the resume template to give it an appearance that suits your needs.

Microsoft words comes with three standered resume templates : Contemorary,Elegent and Professional. now you would ask how to use those ? - complete the following steps :

1. Open Word 2003.
2. Click New on the File menu.
3. In the New Document task pane at the right of the window, you’ll find a Templates area. Click On my computer.
4. When the Templates dialog box opens, click the Other Documents tab.
5. Select one of the three available resume templates - Contemporary Resume, Elegant Resume, or Professional Resume - and then click the OK button. A new document, based on the selected template, will open in Microsoft Word.
6. To save the new document to your computer, click Save As on the File menu and then name the document with a descriptive file name that includes your name and keywords, such the company and position (for example, SmithResume_FidelitySalesManager). Using a descriptive file name makes it easier for the Human Resources Manager at a company to find your resume in a list of electronic resume files.
7. Replace any template placeholder fields with your information and then customize the document format and layout as desired.

Microsoft  word also provides a resume wizard that will help you in the process of creating a resume. if you prefer to use the resume wizard, click on Resume Wizard in Step 5 and then follow the prompts to create a custom resume template.

These resume templates are just a general guide, using one of these three standered templates probably won’t make your resume stand out of from the other applicants. However , using flamboyant or clashing colors,fonts or other styles quickly can change your resume to distinctly unprofessional.

if you are looking for some more interesting templates for your resume then Microsoft Office Online website is an outstanding resource.you can choose from dozens resume templates,including basic resumes,job - specific resumes from everything from sales managers to locomotive engineers, and resumes tailored to address specific job situations, like a transfer to another division within your company.

Accessing the Office Online website requires an Internet connection, so be sure your computer is connected to the Internet before you start. To find resume templates on the Office Online Web site:

1. Start Word 2003.
2. Click New on the File menu.
3. In the New Document task pane at the right of the window, click Templates on Office Online in the Templates area. Your Web browser will open to the Microsoft Office Online Templates Web page.
4. Type resume in the Search box and click the Go button or, if you want to browse through the list of available templates, scroll down and click the Resumes link.
5. Review the available resume templates, each of which is listed with a brief description and a small thumbnail of the resume. Click the image or description link to view a larger image of the resume.
6. When you find a resume template you want to use, click the Download Now button to download the template. A new document, based on the selected template, will open in Microsoft Word.
7. To save the new document to your computer, click Save As on the File menu and then name the document with a descriptive file name that includes your name and keywords.
8. Replace any template placeholder fields with your information and then customize the document format and layout as desired.

A well-written, organized resume should convince your prospective employer that you are a perfect fit for the job. Writing such a resume is difficult, but using one of the many free resume templates available for Microsoft Word certainly can start you in the right direction.

And remember, the resume is just the first step. As you browse the Microsoft Office Online website, take the time to review the numerous other career-related templates available for use with Microsoft Word - cover letters, thank you letters, reference and recommendation requests and, of course, the job offer response letter when you win that perfect job!

Dr. R. Rathinavelavan
177, Imayam Colony
3rd Street, Annanagar West Ex
Chennai-600101
Mob: 919444656227
Email: dr_rathi@yahoo.com

Objective:
Having over 10-years of practicing Medical expertise, Precision Clinical Diagnosis, Passionate about health-care on the industrial front, fully aware of safety measures vis-a-vis occupational health hazards, and familiar with the latest state-of-the art industrial health gadgets, open for engagement as Chief Medical Officer in Automobile or Chemical industries in and around Chennai.

Profile:
A dedicated Medical Professional, specializing in treatment of Occupational Health hazards related to Industrial Health scene, aware of Factory safety-norms, handling employee health care/records, including meeting emergencies with promptness. Considered to be a Medico with a holistic approach and committed to all round Medical treatment.

Medical Career History:

A Reputed Co., Chennai (Apr 2007 to present)

Medical Officer, attached to Technical Centre and reporting to Assistant General Manager, overseeing the total healthcare of 800-employees.

Roles & Responsibilities:

• Conducting routine pre-employment Medical Tests.
• Controlling Ambulance van and Occupational Health Centre, periodical check-up of employees.
• Member of safety Committee overseeing Hygiene standards of Canteen [Bacteriological analysis for food once in 3 month, Water analysis for micro organism- monthly once]
• Managing the Physiotherapy center with support staff.
• Assisting Factory Manager with preparation of Accident Investigation, AccidentReports intimation to the factory inspector using form 18 and 18A.
• Periodical visits to departments certified as having occupational hazards, and holding Safety awareness Creating awareness about Noise Pollution hazards and suggesting use of adequate safety methods, liaising with Safety Officer/Departmental Heads.
• Insisting the safe behavior, safe working set up to prevent accidents.

Ford India Ltd., MCRT-94 (Apr 2005 to Mar 2007)
Medical Officer, attached to Health Center, reporting to the Chief Medical Officer and maintaining Health Records of 500-contract employees, catered to the medical needs of the employees.

Rotary Hospital, Maraimalai Nagar (Apr 2003 to Mar 2005)

Medical Officer, attached to the Rotary District concerned, was looking after day-to-day medical treatment and dispensing of medicines.

SRM Engineering College (May 1999 to Mar 2003)
Medical Officer, attached to the College Medical unit. Conducted pre-admission Medical Tests of Students and attended to emergencies.

Hindu Mission Hospital, Tambaram (Aug 1998 to Apr 1999)

Duty Doctor, attached to the General Ward, assisted the Hospital Superintendent with Ward admissions and routine health-care

Training / Seminars & Achievements:

• Acquired Certificate in Industrial Health and Safety Standards.
• Participated in Seminar on Sexually Transmitted Diseases.
• Being in A Reputed Co. suggested Anti-Glare Devices for Computer Operators which was successfully implemented, reducing computer vision syndrome. Reduction of Accidents by taking classes to the workers about safe work practice
• While in Ford, suggested safe handling of Heavy Equipments which was introduced, which brought down skeletal muscle-pain and disorders.

Professional Qualifications:

• PGCCIH–Industrial Health and Occupational Medicine, Sri Ramachandra University in 2007.
• MBBS in 1997 from Thanjavur Medical College under Tamilnadu Dr. M.G.R Medical University, securing 60%.

Personal Particulars:

Date of Birth: 10 May 1969

Language:
English and Tamil.

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Objective

Assignments in Process Transition & Migration/ Operations Management/ Customer Relationship Management / Team Management with an organization of repute.

Executive Summary

. A dynamic professional with over 8 years of rich experience in Process Transition, Operations Management, Customer Relationship Management & Team Management.
. Presently working with A Reputed Co., Bangalore - Global Finance Information Center as Expense Reporting Supervisor.
. Deft in handling overall functioning of processes & implementing processes in line with the policies.
. Adroit in understanding client requirements, eliminating unnecessary procedures & accordingly fine tuning the policies as per the new guidelines.
. Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.
. Knowledge of business process analysis & design, domain & technology expertise with strong integration skills.
. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management, customer relationship management & effective crisis management.

Areas of Expertise

Process Transition
. Actively involved in the transitioning of processes in adherence with the client’s requirements.
. Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning.
. Ensuring uniformity in the process understanding at the client’s and the organization’s end.
. Representing the process before the Higher Level Management and the client.
. Identifying the gaps & training while on job after their communication & technical trainings.
. Enforcing & fine tuning the policy & procedures being followed by the US/ Europe/ Asia Pacific team to be followed by the team.

Operations Management

. Attending all Quarterly Business Reviews, working on multiple projects for different queues some of which are Client Initiatives and others are Site Initiatives.
. Providing updates for Management Reports, Business Reviews, etc, assisting in conducting interviews for the new candidates hiring.
. Framing work direction and plan for the associates after thorough assessment of their capabilities.
. Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.
. Implementing systems, migrating systems to upgraded versions to achieve maximum efficiency.

Customer Relationship Management

. Understanding customer’s problems with the system & providing right information and also handling Escalation.
. Mapping client’s, identifying improvement areas & implementing measures to maximize satisfaction levels.
. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
. Attending Conference Calls related to staffing, Productivity, Strategy and status on SLA’s monthly Business Review to update on Agent Performance, Service Quality results, Target Status, Audit Results and Action Plan for the next month.
. Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s.

Team Management

. Allocating KRAs, completing One on Ones & Leave Planning with the Management Team Mentoring & motivating the Management Team to meet and exceed the targets related to Productivity.
. Overseeing the internal growth & providing the career path for each of the agents after mapping their needs.
. Taking escalations and undertaking heat checks for each resolved calls and logging the case.
. Managing manpower planning, recruitment, selection, induction, performance appraisal, training, etc.
. Interacting with onshore Team Leads & issue handling & coordinating with the Asset Manager for the department to ensure that systems are running as per the SLA.
. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Organizational Experience

Since Mar’03 with A Reputed Co.., Bangalore - Global Finance Information Center

Highlights across Career Path
Since Aug’06 Expense Reporting Supervisor (APAC [English], LAD and CA)
. Handling the iExpenses portal for APAC & American (LAD & CA) to process Claims of A Reputed Co. employee’s and Consultant’s travel and entertainment expenses.
. Ensuring & educating the employees to adhere to the A Reputed Co. Global Travel and Entertainment Policy. Conduct regular employee awareness sessions to Consulting LOB’s on the Policy adherence.
. Redesigning the process capabilities. Ensure the process is stabilized and constantly look for Process improvement ideas and implement appropriate controls to avoid manual and system errors.
. Conducting regular calls with the Finance Directors and LOB heads to discuss issues and concerns, regarding the process and implement effective controls to resolve these issues.
. Managing process for quality and ensure compliance with audit and SOX requirements.
. Providing functional and Policy support to the Employees in their travel related queries and ensure that a First-Leading an 11-member team, this includes 8 Expense Reporting Analysts and 3 Senior Analysts in the process. The team includes Spanish and Portuguese language experts.
. Sharing the MIS data with the team on the team’s performance in achieving the SLA, Productivity and Quality.

Divisional Process Owner (DPO) for iExpenses:

. Identifying & handling the Application and Process related issues and arrive at a suitable resolution in consultation with the GPO (Global Process Owner) and the GFE (Global Functional Expert) for iExpenses.
. Being a part of the regular User Acceptability Test’s (UAT) to test and report various issues and bugs in the iExpenses module and assist AIT resolving groups to resolve them.
. From the end user level, update the application issues to AppsIT on the performance during new product launches. Major UAT’s includes testing for Ver. 11.5.10 and R12 migrations.
. MIS Reporting (Discoverer Reports Creation and Modifications) - Identify and automate reports which can be used in the daily and Periodic reporting.
. Undertaking automation of manual recording of MIS data by creating Reports from Discoverer and MS Excel -Data conversion from Application report outputs into Excel to get the expected results using advanced excel functions and Macros.
. Converting employee reimbursements from the Citibank ERA to respective Salary Accounts.
. Handling a project to migrate the employee reimbursements to their respective salary accounts. All inputs and testing required from the iExpenses were successfully tested and inputs provided to the Apps IT group.

Projects Handled:
. Lead the KRAM Project -To identify and automate Process MIS Reports.
. Contributed Process Improvement Ideas as a part of YouReka Project
. (A part of Yellow Belt Certification)
. Lead a Six Sigma Green Belt Project in Expense Process
. Received ‘You Are Recognized’ (YAR) awards 4 Times for top performance.

Mar’05 - Aug’06 IC 1- Expense Reporting Senior Analyst (Americas)
. Handling iSupport for expense reporting process to support Employee queries and functional process issues.
. Managing the Backup processor for Processing Expense claims for Americas region and providing the data for MIS Reporting purposes.
. Acting Team Lead for Americas region for 6 months in the absence of a team lead in the process and was successful in handling the team and the process without any major issues and escalations.

Oct’03 - Sep’03 IC 0 - Reporting to Expense Reporting Supervisor (Americas) - M1, Expense Reporting Analyst (Americas)

. Heading a team of 2 analysts selected for Transition of the Expense Reporting Process from A Reputed Co. SSC, Rocklin, CA, USA. It was an Onsite Transition project for 3 months.
. Handling the iSupport portal for expense reporting process to support Employee queries & functional process issues & managing the backup processor for Processing Expense claims for Americas region and providing the data for MIS Reporting purposes.

Mar’03 - Sep’03 IC 0 - Data Librarian - Cash Applications - AR (EMEA)

. Being a part of the Cash Applications team, and country owner for 21 countries from EMEA.
. Handling the local country sales representatives for invoicing and bank details.
. Coordinating with the Collections team to enable smooth process.

Process Transition

Oct’03 - Feb’04 Accounts Payables - IExpenses - Americas (Onsite Project)
. Serving as one of the 2 Expense Reporting Analysts involved in the Onsite migration of the Expense Reporting Process from A Reputed Co. SSC, Rocklin, CA.
. Being a part of the initial pilot team & learning and understanding the iExpenses process from the US counterparts for the US, LAD (9 countries) and Canada.
. Conducting regular team meetings & strategic meetings with the iExpenses - Global Process Owners (GPO) & Global Functional Experts (GFE) to know the various processes / sub-processes involved in the iExpenses process.
. Making process documents for the country exceptions and have regular calls with the Finance Directors of Local countries to discuss on the process changes.
. Conducting Time & Motion Study on the key activities in the process to enable proper and equal work allocation among the analysts.

Mar’04 - Jun’04 Accounts Payables - IExpenses - APAC (Remote Transition)
. Serving as the part of the pilot team of 4 Expense Reporting Analysts involved in the remote migration of the Expense Reporting Process for APAC from A Reputed Co. SSC, Sydney, AU.
. Facilitating new joiners to attend the boot camps and conference calls with the Sydney counterparts. Providing shadow support the processors for 2 months for a smooth and successful migration.
. Preparing & updating the process documents for each country exceptions and have regular calls with the Finance Directors of Local countries to discuss on the process flow.

Mar’03 - Jul’03 Accounts Receivables - Cash Applications - EMEA
. Part of the pilot batch of 5 Cash Application analysts involved in the remote migration of the Cash Applications process from A Reputed Co. SSC, Dublin.
. Migrating the process via Conference calls and Remote Boot Camps held between our team of 5 Cash Application analysts in GFIC and Accounts receivables team in A Reputed Co. SSC, Dublin.
. Implementing the process in A Reputed Co. GFIC based on the training obtained from the migration.

Jul’01 - Feb’03 with Venkat Associates, Bangalore as Transaction Processing Executive (Clients - IBM, A Reputed Co.)

. Handling process travel expense claims for employees & providing support to employee queries on the status of their claims and related issues.
. Liaising with the American Express for processing the Amex Payments and employee Amex Card Issues.
. Reconciling travel advance account for the advances and settlements. Follow-up with the employees to settle their outstanding advances.
. Managing the process & tracking employee travel advance requests / settling the Forex upon expense submission.

Attainments:
. Review and follow-up of outstanding travel advances with A Reputed Co. employees and ensure all the old o/s TA’s are recovered.
. Streamlined the Travel accounting Process for A Reputed Co. employees.

Education
. M.Com from Karnataka State Open University, Mysore University in 2001.
. B.Com from BNES First Grade College, Bangalore in 1997.

Articelship
Jun’97 - Jun’01 with G.S.RaghuRam & Co., Bangalore as Audit Clerk & Senior Audit Assistant
. Conducting Statutory Audits, Internal Audits and provide Accounting services for the client companies.
. Filing IT returns and ROC related work of client companies and individual’s Income Tax Filings.

IT Exposure
. Well versed with Tally & MS Office Applications.

Personal Vitae
Address : 537, P-II, Ideal Homes Township, RajarajeshwariNagar, Bangalore - 560098
Date of Birth : 5th February, 1974

John Marthan
E-Mail: john@yahoo.co.in
Mobile: 09433440175, 033-24563419

Objective
Seeking Entry Level Assignments in Finance with a reputed Bank/IT/Forex related organisation preferably in Kolkata.

Synopsis

• MS (Finance) having gained extensive conceptual knowledge about various concepts in Financial Systems and advanced accounting for management purposes.
• Associated with Reliance Money, Kolkata as Management Trainee in handling direct selling of Mutual Funds, Life Insurance, Gold, General Insurance, PMS & other financial products.
• Significant exposure in carrying out financial analysis; finding gaps in processes, devising a road map for enhancing applications.
• Conversant with operations related to capital market, stock, trading, derivatives, etc. encompassing transaction processing as well as customer servicing.
• Have gained exposure in banking & insurance operations encompassing transaction processing as well as customer servicing.
• Gained exposure in collating and interpreting financial data for determining past financial performance and/or to project financial probability of companies & conducting market analysis to assess prevalent financial & economic environment, business risks & recommending effective mechanisms to mitigate.
• Strong Financial and Mathematics background with sound understanding of business/analytical tools.
• An out of the box thinker with excellent interpersonal comprehensive problem solving abilities & a willingness to learn.
• Proven capabilities in understanding & following up with the needs of multiple clients for various banking and financial products.

Employment Details
Reliance Money Limited, Kolkata, Since Apr’08 as Center Manager Trainee

Highlights
Direct Selling Of Different Financial Products Like Life Insurance, General Insurance, Gold, Pms (Portfolio management services),Structured Product, Mutual Fund Etc.

Internship & Trainings
Title: Future Outlook of Tech Stocks in the Perspective of Different Fund
Managements (AMC’s)
Duration: 4 Months
Organisation: HDFC Bank, Hyderabad
Brief: Involved Understanding The Technology Stocks, Reasons Behind their Existence, Analysis Of The Past Records & Prediction Of The Future, Analysing There Risk, Return.

Title: Training in Stock Market, Debt Market, Forex Market and Money Market (Dealing Room)
Duration: 20 DAYS
Organisation: ICFAI School Of Financial Studies, Hyderabad
Brief: Understanding The Different Segments Of The Financial Market & How They
Work

Title: Training in research
Duration: 21 Days
Organisation: Cygnus, Hyderabad

Brief:

Skilfully involved in Aalysing:
The past of Indian Economy and prediction of the future.
Past performance of a particular industry and forecasted the next five years performances, SWOT analysis, Value chain analysis, Organized vs. unorganized sector, Market size, growth over last 5 years, Industry segmentation, Competition, Herfindahl Index, Michael Porter Analysis, Growth drivers, Technology, Regulation.
FMCG (Fast Moving Consumer Goods) Industry. Took a particular company and analysed its Preamble, Back ground, Products and Services, Operational Performance , Financial Performance, Capital Market performance, Recent strategy, Outlook etc.

Academic Credentials

• MS (Finance) from ICFAI School of Financial Studies, Hyderabad, ICFAI University in 2008 with CGPA 7.70.
• B.Com (Hons) from Heramba Chandra College, Kolkata in 2005 with 59.37%.

Ban Das

Date of Birth: 31 Aug’ 1979

Objective

Seeking Middle level assignments in Legal Affairs with a reputed Law / Corporate Firm in the field of Civil, criminal and Corporate Law

Key Skills:

Civil, Criminal, Corporate law

Total Years of Experience: 5 Year(s)

Current Location:Kolkata

Location Preference: Kolkata

Education

• LLB (Not Specified) from Calcutta University in 2003

Summary of Skills and Experience

Professional Profile:
A Qualified LL.B with over Five years’ experience in Civil, Criminal and Corporate law; presently designated as Junior Lawyer with Alipur Judges Court.
Adept at drafting legal documents such as Notices, Affidavits, Written Statements, Rejoinders, Petitions, Suits, et.
Proficient at providing legal counselling on various issues and planning strategies followed in various legal matters.
Well versed with drafting of contracts, legal documents and appeals for representations in High Court, and Consumer Courts & Lok Adalats.
Proficient in scrutinizing, inspecting and guiding in all legal matters with effective communication, leadership & problem solving skills.

Work Experience

Jan’ 2003 - Present at Alipur Judges Court
Junior Lawyer
Job Profile/Company Profile :
Chief Functional Areas:

Legal Strategy Planning:
Conceiving appropriate legal strategies for client’s case after assessment of case history.
Initiating/managing various Civil, Criminal cases in High Court, Consumer Courts, Lok Adalats, etc.
Streamlining functioning at High Court, in Consumer Forums resulting in better conduct of cases & compliance of the orders.

Vetting / Drafting/ Documentation:
Drafting diverse Corporate and Commercial Agreements.
Documenting and preparing cases and other legal works including opinions on different legal issues.
Preparing and finalising various Case Papers including Written Statement, Statement of Claim, Memorandum of Appeal & Application, Settlement Terms and Affidavit.

Client Relationship Management:
Advising and giving written opinion to internal customers on legal issues.
Providing expert timely services on a wide range of legal matters.

Significant Highlights:
Abhhuday Developers( Prop: M.R. A. K. Jhunjunwala.
Port Trust of Calcutta.
Divorce Cases, 125 CRPC and Execution.138 NI ACT, Injunction Matters, Apple.

Objective

Analytical problem solver with strong customer relationship management skills, with an ability to take direction of a team and handle multiple tasks and works well in the team. I am looking forward to meet any challenge that may come in my path with a very keen interest to learn more about the exciting field of Profit center management and Back Office.

SYNOPSIS
. A competent professional with around 4 years of experience in FMCG (1.8years) and Financial sector/Banking operation (2.1yrscash management, entire clearing, ATM reconciliation, IPO handling, Demat Accounts, business development, client servicing and people management, Hands-on executive with expertise in accounting systems development, and financial reporting, proven record of developing and accounting and implementing financial and operational controls that competitively position firm.
. A proactive leader and planner with expertise in market plan execution account management, pre-sales efforts with skills in P&L management, competitor and market analysis, staffing, management reorganization and targeted marketing.
. Expertise at assessing creditworthiness & analyzing loan requirements of clients for sanction of Loans.
. A skilled communicator with exceptional presentation skills and abilities in forging business partnerships in markets, lead cross-functional teams and establish beneficial relationships with key players in the industry.

ORGANISATIONAL DETAILS

Since May’08 working with IndusInd Bank, Malda Branch as Manager Customer Service and Operation
Working on kapti

Operations Management

Managing the process of Cash Payment, Receipt, Remittance, Inward and Outward Clearing Process.

Handling various general banking operations viz. Opening of Fixed Deposit, Closing of Savings account, Current account, RD account, fixed deposits in the branch itself.
Value dating for Fixed Deposit up to 30 days can be approved by Branch Head. Beyond that it will be approved by Regional Head.Contains the list of cases having exceptions( e.g. any activities pending beyond the End of Day, or if charges for the entry (like DD/PO) have been changed etc.

list of accounts going into Debit balance. Details of Inward Clearing instruments that are being dishonored. Reconciliation entries are followed up with clearing house if anything pertains.Office Accounts are monitored on every day. List of activities that need to be done and updated on a daily basis. Inventory report taken out from kapti, and account opening kits,(Debit cards etc will be verified with physically. . DD requests. Mobile alert requests.Cheque book requests. Address change requests.

Locker
Locker is operated with SDLS (Safe Deposit Locker System) application and register is maintained for operational activity.

Outward Clearing

Outward cheques (Other Bank Cheques) deposited by the customer taken for outward clearing process. Outward Report is generated which is presented in clearing house. Warrant instruments are processed and liquidated through cash@will (A nucleus software product),CMS Cheque and CMS Cash entries made through centralized CMS application and submitted to central Processing Unit .

Monitoring activity on Fortnightly & Monthly basis

Report( for holding Cash in excess of Cash Retention Limit

Report of all deposits and withdrawals of Rs.10 lac and above

Report of Physical Cash verification as per mail from Corporate
Monthly Report of Complaints Received

Report of all escalated customer complaints.

Monthly accrual of Branch expenses submitted through internal portal.

Retail Banking Operations

Managing complete branch operations including ATM operations, providing complete range of banking services for smooth & complaint free branch functioning.

Ensuring compliance with the statutory requirements laid down under different Acts governing Banking Regulations.

Devising & implementing policies / procedures for all round development of the bank reducing overall costs to the bank through various means
.
Team Management

Training leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Creating and sustaining a dynamic environment to foster development opportunities and motivates high performance amongst Team members.

Client Relationship Management

Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.

Maintaining healthy relations with asset management companies for various funds serviced.

Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.

Business Development/Client Servicing:
Implementing competent strategies with a view to penetrate new accounts & expand exciting ones for a wide range of financial products/services with cross sell being a major focus area.
Involved in cross-selling of banking products to new & exciting customers to enhance product portfolio.
Assessing the customer feedback & evaluating areas of improvements.
Providing valuable feedback and views for customer help desk
Development & marketing of various business products of Bank to the customers and cater to their needs as per their requirements and increase profitability.

Credit and Advances:
Checking loan document with help of checklist & send to corporate office for verification

April’07 -May08 with UTI Bank (NOW KNOWN AS AXIS BANK) Moradabad Branch
as Executive-Operation

Worked Through Core Banking Solution (Finacle)

Clearing:
Handling entire clearing operations including inward-outward lodgements, verification, At Par Warrants, bill maintenance (lodgement, realization& recovery).
Cash Department:
Accurately managed a cash draw in Bank’s one of busiest branches at Moradabad main branch. Successfully handled entire cash operations such as receipt, payments, remittances, maintaining payment of all vendor bills, issuance of DD & PO, safely handled all inventories (DD, PO, Chequebooks, travelers cheques, Foreign payable DDs), General ledger, trial balance, financial statements, expense analysis, tax reporting, cash flow management, bank reconciliation, Crystal reports and spreadsheets. Process transactions for personal and business customers and provide information regarding bank services. Execute complex transactions and use the computer to enter deposits, payments and withdrawls. Member of team that reduced customer wait time while efficiently processing transactions and selling additional services. Entrusted with handling safe deposit, vault, ATM, bonds/coupons, and night-drop activities. Always balanced cash draw at close of shift. One of only two officer’s who held a set of vault keys.
IPO & Demat:
Successfully reconciled IPO’s UTI Contra Fund, UTI Leadership Equity Fund, UTI Infrastructure fund, punching demat slips in demat software & opening of demat accounts.
CMS:
Handled cash management services of clients such as Aviva, Bajaj Allianz, UTI Mutual fund, Deustche Bank, Max New York Life, Shaadi.com, Indusind bank, DTDC, ING Vyasya
Reliance life insurance.
Participated in all training opportunities. Recent courses include principles of banking operations, bank security, teller equipment, banking regulations, and customer transactions.
Selected by management to train and mentor two new officers-all continue to work and excel in their positions.
FOREX:
Handling foreign currencies and tarvellers cheques, coordination with corporate and banks for purchases or sales of currencies, processing of FIRC, Bill of lading, GRE, Invoice Advices, Letter of redit,Swift,TT,Inward and outward remittances.

Achievements:

Conducted forex operations as per RBI guidelines and maintained good audit ratings.

Always provided good service to customers, for their foreign currency requirements and developed a good relationship with everyone.

Marketing:
Selling of MetLife insurance co product, Bajaj allianz general products like health, car, and jewellery products, Mutual Fund of various companies.

Four sales Executives is reporting to me on Daily basis

Dec’05-April’07 worked with India bulls as Management Trainee
The Key Result Areas
Marketing
. Implement competent business strategies to market a wide range wide range of banking & products and achieve pre-set sales and profit targets.
. Explore potential business avenues to penetrate new accounts and expand existing clientele; negotiating and finalising terms & premium rates.
. Conduct market research activities and track competitor’s moves and provide valuable information to the top management for fine tuning the selling and the marketing strategies.

Operations
. Handling opening Demat Accounts, Co-ordinating with Branch Manager/Report to BM.
. Co-ordianting database generation.
. Interacting with the dealers and distributors to assist them to promote the product.

Client Relationship Management
. Identify and network with prospective clients including SMEs, generating business from the existing accounts and achieving profitability and increased sales growth.
. Build & maintain healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
Follow -up with clients with activities like Complaint resolution, Query / Instruction pre-processing, Suggest opportunities for improving work-flow.

July’02-Feb’04 Worked with Lucky Confectionary (P) Ltd as Sales Trainee.

. Making new SEs (Small Entrepreneur) across the district for catering direct customers and expanding the distribution network with a team and coordinating sales in Patna District, Bihar.
. Analyzing the performance of all products of LC in the district and recommending areas for improvement and ensuring proper execution of marketing plans.
. Exploring the avenues of creating a strong brand image in rural areas.

Conducting SE s meet, to create a strong understanding about LC and its range of products.
. Managing redistribution stockiest in different villages in territory and to ensure product availability and visibility of products in outlet to achieve primary and secondary sales target.
. Promoting new brand in the mind of retailer and customer.
. Expanding customer list, improving coverage & customer orientation and enhancing overall business development activities through teamwork.

INDUSTRIAL TRAINING
Organisation : Whirlpool of India Ltd

Designation : Project Executive
Duration : Jan 05 to Feb 05

Role :
. Handled Promotion of Institutional Sales & Dealers Network & Sales Promotion
. Co-ordinating with Sales team manager for enhancing sales & Service Department
. Trained Retail Executives.

Title : Survey of Sugar Confectionery Product

Organisation : Lucky Confectionery (P) Ltd.
Duration : Dec’04-Jan’05
Description : Identified the new locations, areas where the Company may sell their Products and specifically find out the channel Partners for the company, promote the products through those channels.
Title : Sales and Marketing Function (Market Research and Sales Promotion
Organisation : Dabur India Limited, Delhi
Duration : May’05-23 Jul’05
Description : Identified competitors in Ayurvedic Products,Market share through
Promotional tools, Price difference between Dabur and their competitors, what Promotional activities had adopted the competitors, Consumer’s perception about Dabur and also channel partner and suggestions.

ACADEMIC PROJECTS
Title : A Study of Sales Promotion tools and its effectiveness to increase demand of Pepsi with reference to Pune city.
Duration : Jan 06 to Feb 06 Team Size: 6
Description : Study of Sales Promotion tools and its effectiveness.

Title : Brand Awareness and Insurance need analysis calculation o of people associated with Medical Field, Pune city.
Duration : Aug 05 to Sep 05 Team Size: 6
Description : Study of Human Life Value.

Title : Product and Services of Private Bank (ICICI Bank) in Comparison of Nationalized Bank
Duration : 1 week Team Size: 4
Description : Difference between Private Bank and Public bank products

ACADEMIA
. Master of Business Administration (Marketing and CRM) from I.M.E.D, BHARATI VIDYAPEETH DEEMED UNIVERSITY, PUNE with 63% in 2006.
. Postgraduate Diploma in Financial Management (Finance) from IMED, BHARATI VIDYAPEETH DEEMED UNIVERSITY, PUNE with 66.6% in 2006
. Advance Diploma in Computer Application from Centre for Technical Training.
. One year Computer diploma E-Career Course from Paradigm Info ways 2002.
. B.Com (Accounts) Hons from PATNA UNIVERSITY, PATNA with 62% in 2001.

BEYOND CURRICULUM
Participated in
. 4th Bihar Commerce Development Association, Quiz Competition 2000.
. College Quiz Competition 2004, IMED Bharati vidyapeeth Deemed University, Pune.
. College Case Competition 2005, IMED Bharati vidyapeeth Deemed University Pune.

PERSONAL DETAILS
Date of birth : March 1, 1981
Permanent Address :
Tel :
Issuing Place : Patna

REFERENCE
Provided on Request

Objective
Assignments in Sales & Marketing/Business Development/Key Account

Management/Client Relationship Management with an organisation of repute

Professional Synopsis

A thorough professional with nearly 6 years of experience in Sales & Marketing, Business Development, Key Account Management, Channel Management, Customer Relationship Management and Team Management in IT Sector.
Currently associated with Intercode Solutions (P) Ltd. as Regional Manager – Bangalore.
Hands on experience in charting out sales strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms.
Ability in understanding the cross cultural mindset and convincing the customer according to their requirements.
Adept at analysing the problems & requirements, offering consultancy on the use of right technology to resolve the problems.
Deft at handling Major Accounts/Channel Partners and selling solutions with target realisation and achieving remarkable performance across India.
Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.
An effective communicator with excellent Presentation, Negotiation, Relationship Management & Leadership Skills.

Core Competencies

Sales & Marketing
Administering a gamut of sales and marketing from planning, pricing, execution, collections, project management till sign-off ensuring maximum growth and profitability.
Analysing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning marketing strategies.

Business Development
Formulating and implementing business plans for achievement of organisational goal in terms of revenue and profitability targets.
Conducting competitor analysis & competency mapping for keeping abreast of market trends and competitor moves to achieve market share metrics.
Conceptualising & implementing strategies for acquiring business from clients and effectively using the potential of existing accounts.

Key Account Management/Channel Management
Mapping client’s requirements, attending/conducting business user meeting, project planning & scheduling, coordinating with technical teams to ensure project health and providing them customized business solutions.
Identifying and networking with prospective clients, maintaining relations with key opinion leaders, generating business from the existing accounts, achieving profitability and increased sales growth.
Establishing strategic alliances/tie-ups with financially strong and reliable channel partners for deeper market reach and penetration; implementing effective strategies to maximise sales and achieve revenue targets.

Customer Relationship Management
Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
Attending to client’s complaints and undertaking steps for effectively resolving them.
Interacting with the customers to gather their feedback regarding the product satisfaction.

Team Management
Recruiting, monitoring, training and development of the field functionaries to ensure sales and operational efficiency.
Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Career Highlights

Since Jan’07 with Intercode Solutions, Bangalore as Regional Sales Manager

Premium Partners & System Integrators in India for world leaders in AIDC (Automated Identification & Data Capture) like Symbol (Motorola), Intermec, Sato, Ekahau, Ipico, Axcess Inc., Seagull Scientific, Interlabels, etc. Reporting to the COO.

Role:
Expanding sales through direct industry interactions, Tenders, Partnership with Technology Consultants & Resellers in Bangalore RO, Karnataka & Andhra Pradesh
Synchronising with Technical & Customer Support, Logistics and Finance departments.
Monitoring the overall Administration & Operations of the Bangalore Regional Office; developing & sustaining cordial customer relations by Client Servicing & Key Account Management.

Accomplishments:
Acknowledged for brining new business from new clients to the tune of Rs. 2 crores in 12 months with potential to generate repeat business of about Rs. 5 crores from these clients in the next 12 months.
Renewed & energised relationship with existing clients & brought in repeat business & implemented new solutions.
Bagged projects & contracts offering new solutions, thereby bringing reference sites for the company to talk about successful implementations & to offer & generate business from similar industries.
Effectively handled key clients in various Industry Verticals offering customised solutions to Manufacturing, Warehousing, Logistics, Services (Courier, Sales Force Automation), Retail, Hospitality (Catering, Hotels & Restaurants) & Healthcare.
Adeptly handled business worth Rs. 5 Crores in a Financial Year.
Handled operations primarily in Karnataka with focus on Bangalore. Also handled AP, Kerala on case to case/enquiry basis. Developed channel partners to make presence felt for pre-sales and after-sales support for customers in AP.

Apr’04 – Jan’07 with Bar Code India Ltd., Bangalore as Regional Manager

Premium Partners & System Integrators in India for world leaders in AIDC (Automated Identification & Data Capture) like Symbol (Motorola), Intermec, Zebra, Microscan, Seagull Scientific, Avery Dennison & Armour. Reporting to the Vice President.

Role:
Augmenting sales through direct industry interactions, Tenders, Partnership with Technology Consultants & Resellers in Bangalore RO, Karnataka & Andhra Pradesh
Coordinating & harmonising with different departments like Technical & Customer Support, Logistics and Finance.
Monitoring the overall Administration & Operations of the Bangalore Regional Office; developing & sustaining cordial customer relations by Client Servicing & Key Account Management.

Accomplishments:
Productively bagged Major Projects & Prestigious Accounts for implementation of AIDC.
Played an imperative role in developing New Key Accounts for Bar Code India Ltd., Bangalore RO with major business spending on AIDC.
Promoted to the post of Regional Manager in March 2006, acknowledging the performance & results.
Acknowledged for achieving more than 100% of the target set for 2006 – 2007 for RO-Bangalore. The target was 2.5 times the target set for the previous financial year.
Effectively handled key clients in various Industry Verticals offering customised solutions to Manufacturing, Warehousing, Logistics, Services (Courier, Sales Force Automation), Retail, Hospitality (Catering, Hotels & Restaurants) & Healthcare.
Adeptly handled business worth Rs. 3.5 Crores.

May’03 – Apr’04 with Net 4 India Ltd., Bangalore as Business Development Executive

Internet Service Provider & IT Enabled Service Provider. Products include International Calling Cards, Tele Centers/ Tele Cafe (VOIP Public Telephone Booths), IP phones, Broadband, Domain registration, Web Hosting. Reporting to Regional Manager (VOIP).

Role:
Developing business, enhancing sales & generating revenue sales through channels, by appointing new Retail Business Partners & managing existing ones in Bangalore Territory.

Accomplishments:
Effectively introduced various innovative products like:
IP phones for business enterprises for offering cheap International calling public phone booths.
International Calling Cards for use during visits outside India.
IP calling to international destinations.
Instrumental in opening 25 IP telephone booths in Bangalore.
Skilfully handled business worth Rs. 25 Lakhs per year.

Previous Assignment

Apr’02 – May’03 with HCL Infosystems Ltd., Bangalore, Frontline Division as Market Research Executive

Sales Wing of HCL Infosystems Ltd. for sales of HCL range of PCs & other reputed Brands like Nokia Mobile Phones & Toshiba Laptops.

Successfully launched HCL EasyBee range of economy PCs targeting SMEs, Institutions & Govt. organisations in the Bangalore market.
Adeptly attained landmark sales of HCL Beanstalk range of PCs in Dec’02 in Karnataka as part of Intel Sponsored School Program.
Acknowledged for appointing strategic new business partners & strengthening partnership with existing Retail & Channel Partners for HCL Beanstalk range of PCs for the quarter OND 2002 by the Entity Head.

Academia
Master’s in Business Administration (Marketing) from Manipal Institute of Technology (MIT), MAHE University, Manipal, Karnataka in 2002.
Bachelor’s in Business Management (Marketing) from KPHR Institute of Management Studies, Bangalore University, Bangalore, Karnataka in 2000.

Personal Vitae

Date of Birth: 22nd September 1976

Address:
.

Languages Known: English, Hindi, Kannada and Tulu (speak only).

Objective

Seeking challenging & rewarding assignments in the field of Administration operations with growth oriented organization.

BRIEF OVERVIEW

. Offering over 4 years of experience as Office Clerk with Neo Metaliks Ltd.
. Experienced in managing all records & documents, operating office machines & taking care of the clients’ correspondence through mails.
. Capable in completing work on time.
. An effective communicator with strong negotiation and inter-personal skills.

ACADEMIA

. B.Sc. (Botany, Zoology, Anthropology) from Sri Chaitanya College, Habra, Calcutta University in 1998.
. H.S.C. from W.B.C.H.S.E., Haradayal, Belgharia in 1996.
. S.S.C. from Uttar Dum Dum Vidyapith, Birati, W.B.B.S.E. in 1992.
CAREER CONTOUR

Since Jun’04: Neo Metaliks Ltd., Kolkata
Office Clerk

Role:

. Compiling & maintaining records of business transactions and office activities of establishment.
. Performing variety of duties including copying data and compiling records and reports.
. Tabulating & posting data in record books.
. Recording orders for merchandise or service & giving information to and interviews customers, claimants, employees, and sales personnel.
. Preparing stock inventory, issues & sending out receipts, bills, policies, invoices & statements.
. Operating office machines as Computer, adding, calculating & duplicating machines.
. Opening and routing incoming mail, answering correspondence & preparing outgoing mail.
. Greeting and assisting visitors.
. Involving in making purchase order for raw materials.

PERSONAL DOSSIER

Date of Birth : 20th January 1976
Language Known : Bengali, English & Hindi
Hobby : Making Friends.

Objective:

Seeking Senior Management Professional assignments in Security Management, Vigilance, Fraud Detection In Manufacturing & Telecom Sectors.

Professional Profile
A competent professional with nearly 22 years of association with Delhi Police. Currently designated as Inspector in CISF.

Adroit at:

• Managerial, Supervisory Functions, Planning & Implementation
• Law & Order Control, Security Functions
• Case Investigation, Grievance redress, Fraud Control
• Investigations, Modern Industrial Security, Man Management

Proficiency Forte

• Strategy Planning
• Conceptualising and implementing safety procedures and systems across the designated area of operations to ensure safe work environment.
• Undertaking complete surveillance of area inside and surrounding to ensure total protection of company property

Security Operations

• Examining in detail the existing rules and procedures of the Organisation with a view to eliminate or minimise the scope for corruption or malpractices;
• Identifying the sensitive/corruption prone spots in the Organisation and keep an eye on personnel.
• Planning and enforcing surprise inspections and regular inspections to detect the system failures and existence of corruption or malpractices;
• Maintaining proper surveillance on officers of doubtful integrity; and
• Overseeing security operations entailing regularization of visitor’s entry / exit to the factory premises and traffic inside and out side premises.
• Patrolling key areas inside the plant location, preventing and detecting signs of intrusion and ensuring security of doors, windows, and gates.

Vigilance / Investigations

• Planning, directing and controlling activities & resources for investigations on Corporates geared towards identifying corruption & malpractices and facilitating the institution of corrective measures.
• Collecting and communicating intelligence, carry out verification of information, map deviations for Corrective and Preventive Actions.
• Liaising with Government Agencies, Institutions, Corporates, Law Enforcement Agencies for collation of information pertaining to investigation of cases.

General Administration
Providing assistance to top management in day to day administration of the department as well as in selection, training and evaluation of performance of security personnel
Liaising with local authorities, Police, RTO, political leaders and neighbouring units as well as other external agencies.
Writing reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Quality Assurance

• Supervising implementation of ISO 9001: 2000 system in the organisation as well as monitoring the same in security department.
• Training and guiding teams on towards identifying factors critical to quality, reducing process variation, improving capabilities & increasing stability.

Police Functions
Maintenance of Law and order during festivals, elections, communal and social disturbances, natural calamities.
Internal Security.
Enquiring into non-cognizable cases, accidental deaths, accidental fires, etc.
Enquiring about missing persons.
Escorting the treasury, prisoners, juvenile offenders, run-away girls.
Verification of character, antecedents and records for issuance of passports, arms licenses and other licenses, for government employment, domestic servants whenever required, etc.
Implementation of various social legislations aimed for protecting the weaker sections of the society and monitoring their social status.

Career Highlights
With CISF Since 1985
As In charge CIW and Reserve Inspector, CISF Group HQrs, Allahabad

Career Path
Assistant Sub-Inspector, Central Industrial Security Force in 1985
Sub-Inspector/Executive (Direct Entry) in 1987
Inspector (Exe) in 1998
Inspector of Police (On deputation basis from CISF) in 2002
Inspector Executive (CISF) in 2007

Spearheading the entire gamut of operations encompassing Budgeting, Recruitment, Training & Deployment, Site Management, Liaison, Intelligence & Vigilance.
Joined Farakka Barrange Project, WB as Assistant Sub-Inspector, Central Industrial Security Force.
In 1986, underwent training in Accts & Establishment at CISF Hqrs, New Delhi.
Undertook Initial/Basic & other Training in CISF & CBI as Executive.

Trainings Purview:

• Underwent Basic Training in CISF as Sub-Inspector at National Industrial Security Academy (NISA), Hyderabad, Andhra Pradesh (1987 Batch).
• Underwent in Service Training Crime & Intelligence at CISF HQrs, New Delhi
• Qualified in Promotion Cadre Course for SI to Inspector at CISF, RTC, Deoli.
• Qualified in Basic Intelligence Course for SI to Commandant at BSF “G” Training School, New Delhi

In CBI
Qualified the re-orientation Course for Inspectors of Police and Dy.SsP on deputation to CBI, at CBI Academy, Ghaziabad.
Attended the Course for the Investigation of Cyber Crimes at CBI Academy, Ghaziabad and course on Investigation of Banking & Insurance Fraud cases.

As Sub-Inspector (Exe) in CISF
Performed duties of Sub-Inspector (Exe) in CISF as Shift In-Charge of the Plant Security, Quarter Master, Liaison with Local Civil Authorities like Police and other Law Enforcing Agencies.
Performed as In-charge Crime & Int. Wing of the different CISF Units.
Facilitated collection of Sensitive Intelligence and performed the duties of Company Commander and carried out secret enquiries.
Performed duties across the following Organizations
Hindustan Zinc Limted, Zawar Mines, Udaipur, Rajasthan
Rihand Hydel Power Project, Pipri, (UP)
IISCO, Burnpur
DCC, Dankuni, WB

As Inspector (Exe) in CISF
Performed the duties of Company Commander & Over-All In Charge of the security of the Plant at OIL, Pumping Station, Bongaigaon, Assam under OPS, Noonmati, Guwahati.
Worked as Inspector Vigilance in the Vigilance Branch of CISF HQrs, New Delhi.
Carried out many secret enquiries of the vigilance branch of CISF HQrs, associated with different assignments like framing of Contingency Plans in CISF Units and Disaster Management etc.

As Inspector of Police in CBI
Selected as Inspector of Police in Central Bureau of Investigation in 2002 on deputation basis and posted at CBI, Special Crime Branch, Kolkata.
Associated with the investigation of several important cases of CBI, Special Crime Branch, Kolkata.
Independently investigated cases of Frauds in Insurance and Telecom Sectors and charge-sheeted the cases on completion of the investigation.
Presently working in the same capacity in CBI, Anti Corruption Branch and investigated cases of insurance frauds and charge-sheeted the offenders before the concerned court of laws.
Remained associated with many important cases of CBI, ACB, Kolkata. Also associated with and carried out many trap cases against the Govt. Servants and carried out searches and seizures of important cases.
Rewarded by many Senior IPS and Cadre Officers for exemplary performance of duties and performances in Crime & Intelligence, Sports, setting up of Computerized Information System in CISF(ES).
Also rewarded by the Sector IsG and DG, CISF during the 17 years tenure in CISF.
Rewarded several times in CBI for investigation of Cases, Search & arrest of Absconders, Criminals/Accused persons, carrying out search & seizure, collection of highly reliable evidences and in trap cases by several Senior IPS Officers.

Education & Credentials
B.Com From University of Calcutta in 1982
Computer Literate

Personal Vitae
Date of Birth: 10th January, 1962.
Permanent Address: 407, Indira Road, Post: Konnagar, Dist. Hooghly, West Bengal - 712 235
Correspondence Address: Inspector, Office of the Group Commandant

Nagar, Karelli, Allahabad - 16 (U.P.)
Languages Known: Bengali, English & Hindi

Objective
Seeking Managerial Level assignments in the field of Corporate Sales & Marketing / Business Development / Relationship Management / Channel management with a reputed organization.

PROFESSIONAL SYNOPSIS

A competent professional nearly 17 years of experience in Corporate Marketing, Business Development, Channel Management, Relationship Management & Team Management.
Presently working with Pidilite Industries Limited as Assistant Sales Manager, based at Kanpur.
A keen planner & implementer with demonstrated abilities in devising marketing activities and accelerating the business growth.
Experience of handling all (D.R.M) Dealer Relationship Management activities like movie shows, family get-to gathers to enhance the business.
Skill in managing operations with key focus on top line profitability through sales and marketing of commodity products and services.
Demonstrated abilities in cementing healthy relationship with key accounts for generating business and leading workforce towards accomplishing business and corporate goals.
An effective communicator with excellent relationship building & interpersonal skills.

SKILL SET
Business Skills
- Business Development - Sales & Marketing
- Customer Relation skills - Client Servicing
- Channel Management - Man Management
- Key Account Management - Sales Promotion

Management Skills

- Excellence in Analysis & Problem Solving - Sound Judgment & Decision Making Skills
- Strong Influencing Skills - Achievement Oriented
-Team Builder - Persuasive Communicator

Functional Skills
Corporate Sales & Marketing
. Analyzing business potential, conceptualizing & executing strategies to drive corporate sales, augment turnover and achieve desired targets.
. Motivating and guiding associates / subordinates to strive for delivering superlative performance, thereby attaining corporate sales and revenue targets, within allocated funds and time limits.
. Cultivating & maintaining mutually beneficial relations with clients to ensure repeat & referral business.

Business Development
. Planning and implementing consumer schemes, trade schemes and promotion activities through offers, incentives and allocating budgets to outlets.
. Coordinating with logistics team for timely stock availability & updating the sales team of fresh stocks.
. Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business.

Product Management
. Developing product concept, launch strategy, execution plan and determining ROI as well as managing market survey, testing, distribution & pre & post launch promotions for new product launches.
. Reviewing and interpreting the competition after in-depth analysis of market information to fine-tune the marketing strategies and escalate business volumes.

Channel Management
. Liaising with the distributor in order to achieve the set target, along with identifying and developing reliable Dealers / Distributors for increasing market visibility.
. Constantly monitoring the process flows in order to ensure operational efficiency through distributors.
. Developing & expanding the Distribution Channel Network to enhance product reach & achieve business targets.

Customer Relationship Management
. Attending to clients (individuals) concerns & complaints; undertaking steps to effectively resolve them.
. Interacting with the customers to gather their feedback regarding the products’ utilities.
. Building and maintaining cordial business relations with major corporate clients, ensuring customer satisfaction by achieving delivery & service quality norms.
. Patiently listening to the clients complaints and providing the amicable solutions.

Team Management / MIS
. Leading, training and motivating teams, while ensuring their career development and positive contribution to the company.
. Keeping and updating all required data and presenting the same to the top management for fine tuning the business strategies.
. Organising yearly family picnics to boost the team sprit.

ORGANISATION EXPERIENCE

Since Aug’94 Pidilite Industries Limited
[Manufacturers of Fevicol brand adhesives an I.S.O. - 9001, 9002 company with the group turnover of rupees 1500 crores per annum]

Assignments Handled:
Aug’94- Aug’03 Supervisor (Leading a team of 6 Sales People for managing 60% of
Delhi City
Aug’03- Apr’06 Area Sales Manager (Corporate Marketing Department), based at
Delhi H.Q & managing Delhi & Chandigarh branches

Since May’06 Assistant Sales Manager, based at Kanpur

As Assistant Sales Manager, based at Kanpur.

. Successfully handled all depot related activities for whole Central U.P areas (Kanpur 1 & 2, Jhansi, Agra, Allahabad 1 & 2, Mathura, Aligarh Head Quarters plus 26 subordinate towns).
. Accountable for Sales planning, stock forecasting and management of depot functions.
. Responsible for out standings, credit & debits control of 37 distributors.
. Spearheaded Rs. 15 crores of business per annum with the team of 17 people (10 sales, 5 promotional & 2 project people)
. Monitored all promotional activities/mega meets; for different users like Carpenters, Painters, Interior Decorators, Big Project Dealers.

As Area Manager (Corporate Marketing Department)

[Areas of Operations:]

[Delhi City, Chandigarh, (East, Western, Central U.P), Haryana, Punjab, Himachal Pradesh, Uttanchal & Jammu]

. Efficiently handled all marketing related activities for four different departments Consumer, Construction, Industrial & Fevicol Division.
. Imparted trainings to distributors through effective presentation on areas related to company’s systems, policies and vision of the organization for the smooth, organized & environmental working.
. Managed the out sourcing agencies for the data authentication of various end users who are the back bone of the organization like; carpenters, painters, plumbers, masons, school Teachers, Art teachers, Architects, Interior Decorators, Builders etc.
. Conducted annual appraisals of all four division’s distributors, to provide better working environment.
. Responsible for quarterly publication of internal news magazine related to qualitative job done by company personnel & by the distributors among all India branches.
. Developed a special billing & accounting software through {Satyam Info; Sify.com} for all four divisions. (specially designed for Pidilite Industries Limited)

As Supervisor (Leading a team of 6 Sales People for managing 60% of Delhi City)
. Profitably managing 60% of Delhi City - ‘North, West and parts of South & Central Delhi’ through six distributors and a team of 6 Sales People with the potential of Rs. 12 crores per annum.
. Accountable for the management of area wise promotional and cultural meets for Dealers, Interior Decorators & carpenters.

Previous Assignments

Mar’92- Jul’94 Fern Hill Laboratories Limited as Sales Officer
[Manufacturers of 'Colin', Glass and Household Cleaner]

. Effectively handled the responsibility the whole retail markets of Delhi city including Sadar Bazaar wholesale market & exploited the potential Rs. 3 lakhs to 14 lakhs per month within two years.

Aug’91- Feb’92 Commenced the career with Sham Printing and Marking Devices as Sales
Representative [Manufacturers of self-inked Perma stamps]

ACADEMICS
[pic]
Bachelor of (Arts) from Kurukshetra University, Kurukshetra in the year 1991.

PERSONAL DETAILS

Date of Birth: 12th December 1969.
Location Preference: Delhi & N.C.R, Chandigarh, Mumbai.

NEW DELHI. - 110075