Name: Diana Romberg
Title: Technology Support Analyst Asst
ASU contact info: My directory info
Email: Diana.Lynn@asu.edu

Skills:

* Customer Service
* Data entry
* Information Dissemination
* Programming
o HTML, Excel, Word, Power Point, Learning CSS, Access
o Relational Databases for OASIS project
o Computer Accounts, creating and extending exchange accounts as well as passwords and email creation.
o CRM testing for Field Services
o Google Sites and Google Docs

Experience:

* Into my 12th year with University Technology Office as the Information Desk Specialist

ASU Job Title: Technology Support Analyst Assistant
Real Job Title: Passionate Creative Professional
Area: University Technology Office
Supervisor/Manager: Mary Covington

Project Assignments:

* Read & respond to ASU Mail (information@asu.edu, info@asu.edu, support@asu.edu, myasu-q@asu.edu and askasu@asu.edu)
* Maintaining the Provider Groups in CRM and their members, DL’s, the Techbase for PG’s and Google Doc.
* Affiliate (with Computer Accounts and the Provost Office)
* Bb support, approving Bb courses through CEM and answering Bb CRM questions
* Creating new myReport for the AVP query once a week
* Working with the Help Center group - transferring techbase articles

Job Responsibilities:

* Answer main Computing Commons phone line promptly. Answer questions, forward calls as necessary to staff/departments.
* Greet people as they enter the building.
* Provide information. Answer questions from students, parents, faculty/staff, and visitors to the campus.
* Direct students to their classrooms/workrooms. Direct faculty/staff/visitors to their destinations.
* Assist customers as needed with the www.asu.edu/asurite kiosks
* Maintain and distribute printed information to other departments around the campus as well as the computer store.
* Design ASU web pages - W3C compliant.
* Design personal web pages, Google sites, Google Doc’s and wiki’s.
* Give mini tours to campus visitors, talk about the computer labs and other places around the campus to visit including museums and libraries.
* Work with Help Desk as requested using the Affiliate database to create new Courtesy Affiliates and their accounts/email addresses, changing passwords and fixing email/gmail issues.
* Help answer and create/manage Help Desk CRM cases, Computer Account CRM cases and ASU.EDU CRM cases.
* Help students create and manage their own personal CRM cases.
* Voice-over several UTO shorts for customer assistance.

Strengths:

* Fast learner
* Willing to help with any task
* Studies and reads all the time to stay on top of the new information
* Efficient worker, tasks are completed and double checked for accuracy
* Will ask when something isn’t clear so that projects are done correctly the first time