For Instructional Purposes Only

MARTIN A. CALDWELL
32 Highland Avenue
Nashua, NH
603-555-4539

JOB OBJECTIVE
To contribute to an organization that can use a dedicated and hard-working professional with exceptional organizational and management skills to work in a management training capacity.

EDUCATION
Rivier College, Nashua, NH
Bachelor of Science in Business Management – May, 2006

Relevant Coursework

Organizational Management; Organizational Behavior; Operations Management; Small Business Management; First Line Supervisor; High Performance Teams in Business

Accomplishments

- Personally financed 100% of college education through full-time employment; completed bachelor’s degree in 4 ½ years.

- Won Coach’s Award as member of track team, freshman year.

SUMMARY OF QUALIFICATIONS

- Management experience in a fast-paced retail environment

- Track record of advancement based on proven capabilities, work ethic, and enthusiasm

- Chosen to train all new employees and new managers for 12-store retail district

- Able to effectively supervise and motivate staff to high performance levels

- Understand bottom-line priorities and the importance of customer satisfaction

EXPERIENCE

Blockbuster Video, Woburn, MA 1997- Present

Senior Assistant Manager

Train and manage customer service staff and oversee store operations to ensure customer satisfaction, operating efficiency, and compliance with corporate procedures. Handle and resolve customer questions and complaints. Help manage store revenue; handle cash and balance totals. Maintain well-organized inventory and keep customer service staff on track with ongoing operational duties. Manage entire store during manager’s absence. Assist with interviewing and participate in hiring decisions.

Highlights:

- Promoted through 5 levels to current position as second-in-command at busiest location in Boston area.

- Recognized for abilities in training, managing, and motivating staff, providing excellent customer service, and demonstrating initiative and responsibility.

- One of 2 selected for regional training team for a newly launched corporate training program. Personally train all new employees for 12-store North Shore district through week-long program of on-site instruction, observation, and testing; also train new managers in a 3-week program.

- Developed a wide range of training and motivational methods to build on strengths and improve weaknesses of individual employees.

- Communicated customer-service focus to staff, working hard to keep lines short, inventories clean and well stocked, and staff focused on courtesy and helpfulness.

- Developed new organizational system for fast, error-free restocking of returned videos.

Adapted from the source: Best Resumes for College Students and New Grads by Louise M. Kursmark