Ricky Mondura
2225 Lark Lane
San Diego, CA 92122
(619) 656-1123

Objective: Position as a Computer Support Technician where experience and knowledge will offer opportunities for advancement.
Highlights of Qualifications
# 7 years of exceptional ability to interpret and problem solve software issues.
# Outstanding communication skills, reflecting patience, and solutions to a variety of daily challenges.
# Proven ability to design systems for quick access and trouble shooting ease.
# Extensive demonstrated knowledge of computer operations and software technology.
# Knowledgeable in training and instruction with groups or individual settings.

Professional Experience
# Troubleshooting/Problem Solving
# Successfully resolved network timing problems between client, production and printer.
# Reorganized user areas with customer’s hard disk, restoring compatibility of file location for ease of retrieval by program.
# Advised staff and clients on effectively backtracking to resolve problems to a file and maintain security of original file database.
# Corrected keyboard techniques, data input and retrieval techniques, providing basic understanding of methods involved.
# Provided overall on-site assistance to administration, staff or clients on loading, configuration and maintenance, lowering malfunction complaints.

Training
# Managed the design and implementation of customized hands-on classroom training and computer lab programs.
# Coordinated with Supervisors and Managers for specific training and scheduling needs;
# Provided software and hardware for hands-on training in computer fundamentals, word processing, spreadsheets, graphics, and specific customized software packages.
# Conducted on-site comprehensive presentations to contracted companies and organizations.

Customer Service
# Received and successfully handled a high volume of customer and staffing calls, evaluating and resolving preliminary technical assessments.
# Established and maintained an effective and cooperative working relationship with programmers, staff, and administration, providing professional service and accommodations, assuring each assignment was top priority.

Education
# 2003 - Present San Diego State University San Diego, CA
Bachelor of Science in process
# 2000 - 2003 Southwestern College Chula Vista, CA
Associate in Science: CIS: Operations/PC Support Specialist Emphasis
# 1997 - 1999 San Jose State University San Jose, CA