Ricky Mondura
2225 Lark Lane
San Diego, CA 92122
(619) 656-1123
Objective: Position as a Computer Support Technician where experience and knowledge will offer opportunities for advancement.
Highlights of Qualifications
7 years of exceptional ability to interpret and problem solve software issues.
Outstanding communication skills, reflecting patience, and solutions to a variety of daily challenges.
Proven ability to design systems for quick access and trouble shooting ease.
Extensive demonstrated knowledge of computer operations and software technology.
Knowledgeable in training and instruction with groups or individual settings.
Professional Experience
Troubleshooting/Problem Solving
Successfully resolved network timing problems between client, production and printer.
Reorganized user areas with customer’s hard disk, restoring compatibility of file location for ease of retrieval by program.
Advised staff and clients on effectively backtracking to resolve problems to a file and maintain security of original file database.
Corrected keyboard techniques, data input and retrieval techniques, providing basic understanding of methods involved.
Provided overall on-site assistance to administration, staff or clients on loading, configuration and maintenance, lowering malfunction complaints.
Training
Managed the design and implementation of customized hands-on classroom training and computer lab programs.
Coordinated with Supervisors and Managers for specific training and scheduling needs;
Provided software and hardware for hands-on training in computer fundamentals, word processing, spreadsheets, graphics, and specific customized software packages.
Conducted on-site comprehensive presentations to contracted companies and organizations.
Customer Service
Received and successfully handled a high volume of customer and staffing calls, evaluating and resolving preliminary technical assessments.
Established and maintained an effective and cooperative working relationship with programmers, staff, and administration, providing professional service and accommodations, assuring each assignment was top priority.Education
2003 - Present San Diego State University San Diego, CA
Bachelor of Science in process
2000 - 2003 Southwestern College Chula Vista, CA
Associate in Science: CIS: Operations/PC Support Specialist Emphasis
1997 - 1999 San Jose State University San Jose, CA
