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Melissa J. Howe

Education:

Bachelor of Science, Mathematics – Operations Research; June 2000

University of North Carolina at Wilmington

Computer Science Minor

Summary of Qualifications:

· Strong problem solving skills and experience in many business areas from computer database support

to customer service.

· Proven ability to successfully meet deadlines and exceed expectations.

· Works well independently or with others based on the needs of given tasks

WORK EXPERIENCE:

Dental Needs Center

Assistant Office Manager Wilmington, NC March 1998 – Present

· Planned and conducted area meetings to ensure all associates were directed towards

common goals and all corporate procedures were followed.

· Motivated staff to achieve goals through training, evaluation of performance, and

maintaining accountability.

· Provided computer support for employees.

· Facilitated good team relations through teambuilding activities and daily procedures.

Customer Service Rep. Wilmington, NC May 1996 – March 1998

· Performed general office duties including answering multi- line phones and filing.

· Solved customer challenges.

· Conducted follow-up on customer complaints to meet customer expectations.

· Gained data entry experience using in house database system.

Massage Therapy Central

Clerical Assistant Wellsville, OH August 1992 – May 1996

· Assisted in all areas of patient accounts including filing, research, and claim

submission.

· Responsible for preparation, distribution, and collection of mail for all departments.

COMPUTER EXPERIENCE: Windows, C, C++, MS Access, MS Word, MS Excel, MS

PowerPoint, MS FrontPage, Internet Research, Electronic Mail

References available upon request

8976 Jumbo Rd. Apt. J (910) 800-5836

Wilmington, NC 58746 Email: howe@hotmailfun.com