Ricky Mondura
2225 Lark Lane
San Diego, CA 92122
(619) 656-1123
Objective: Position as an Office Assistant, allowing for professional growth and advancement opportunities.
SUMMARY OF QUALIFICATIONS
7 years of clerical and office experience.
Bilingual: Spanish/English, with full fluency both written and verbal.
Highly reliable, can be counted on to complete assignments in a timely manner.
Solid working knowledge of business machines and fast-paced office environment.
Computer proficient: MS Windows 97/2000, Access, Excel, PowerPoint, Internet, and Outlook
Type 55 wpm.
RELEVANT EXPERIENCE
Office Experience
Entered variety of data from rough drafts using various types of computer and customized software.
Performed multi-task assignments and maintained a good working balance under pressure.
Prepared file folders and reviewed documents for completeness and accuracy.
Maintained accurate records and established an efficient filing system to streamline the process.
Able to operate a wide range of office machines, calculators, and specialized equipment.
Received, opened and distributed mail and materials to various offices and departments on a daily basis.
Maintained a high level of confidentiality due to sensitivity of client or student population.
Reporting and Documentation
Interpreted, compiled, and distributed reports for specific programs or projects.
Created and entered data using Excel and Access under direction of immediate supervisor.
Developed customized reports for statistical reporting needs under direction of supervisor.
Calculated financial aid award amounts for students under grant or project program, for placement eligibility.
Customer Service
Answered multi-line (8) phone, answered questions, provided information, took accurate messages or transferred calls to appropriate party.
Provided courteous and friendly bilingual customer service in handling complaints, or concerns from general public, and employers.
Referred to appropriate supervisor or office when necessary
Provided assistance to other departments, private industry, or general public, using discretion and diplomacy.Employment History
2002 - 2004 Clerical Aide Southwestern College Chula Vista, CA
2000 - 2002 Clerical Assistant Abby Rental Chula Vista, CA
1998 - 2000 Office Clerk South County Animal Shelter Bonita, CA
1996 - 1998 Operator Discount City San Diego, CA
Education
2002 - Present Southwestern College Chula Vista, CA
Major: Business Administration
1998 - 1999 Regional Occupational Programs (ROP) Chula Vista, CA
Certificate: Word Processing
